Refund policy

Returns & Refunds

At SentinelLineOutpost, each item is made to order specifically for you. Because our products are produced on demand, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Please include:

  • Your order number
  • A brief description of the problem
  • Clear photos showing the entire item and the issue
  • A photo of the size tag or packing slip when relevant

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Please contact us before sending any item back.

Size & Color Exchanges

Because our products are made to order, we currently do not offer returns or exchanges when the correct product was received but the wrong size or color was selected by the customer.

We strongly recommend reviewing the size guide available on each product page before ordering.

If your item was labeled with a different size than the size you ordered, please contact us. This may qualify as a fulfillment error.

Lost Packages

If your order has not arrived by the expected delivery timeframe, please contact us as soon as possible.

Claims for packages lost in transit must generally be submitted within 30 days of the estimated delivery date.

Incorrect Shipping Addresses & Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, or because the package was left unclaimed, additional shipping charges may be required before the package can be sent again.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once fulfillment has begun.

Please contact us immediately if you notice a mistake with your order.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have any questions about your order or believe there is a problem with an item you received, please contact SentinelLineOutpost through our website before returning or shipping any product.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.